Reference

istana62 Privacy Policy Explained Clearly

The istana62 Privacy Policy shows what account, wallet and device details we collect, why we use them and how you can request changes.

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HELP WITH DATA

Three Routes For Privacy Questions

A clear contact path helps when you want to understand a Privacy Policy entry or correct an account detail. Start from your signed-in account support area and include the email or phone number connected to your account. We may ask for a transaction reference, such as a QRIS receipt, so we can locate the right record without requesting unrelated personal details.

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Account support path

Use the support route inside your account for access, correction or deletion questions. Include your registered phone number and the specific Privacy Policy section you want us to clarify.

Wallet record check

For DANA, OVO or GoPay data questions, share the relevant transaction reference rather than a wallet password. We use that reference to check status and limit unnecessary disclosure.

Receipt clarification

If a QRIS, bank transfer or virtual account receipt appears incorrect, send its reference through account support. We compare it with the account event before explaining or correcting the record.

DATA PRACTICES

How We Handle Your Account Data

Privacy choices work best when you can see the practical handling behind them. We separate account access records from payment references, use device signals to protect login events…

Account details

We use your phone number, login details and verification status to open and protect your account.

Wallet references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us match cashier events.

Device signals

Browser type, device markers and login time can help us identify unusual access.

Cookie controls

Cookies can keep a session active and remember selected settings.

Retention approach

We retain records for the period needed for account operation, security checks, dispute handling and legal duties.

Change requests

Ask through the signed-in support path to access, correct or remove eligible data.

Privacy Policy Questions About istana62

These Privacy Policy answers address the searches we hear most often before account access. They cover the records connected to login, wallets, cookies, devices and correction requests, so you can choose the right support path without sending extra personal details.

It covers data connected to account creation, phone verification, login activity, device signals, cookies, wallet references and support messages. It also explains request routes for access, correction and eligible removal.

We use your phone number to create an account, confirm phone verification and help protect account access. If the number is inaccurate, use the signed-in support path to request a correction.

Yes. The policy includes payment references connected with DANA, OVO, GoPay and QRIS, along with bank transfer and virtual account records used to match a cashier event.

Open the support route inside your account and state that you want a data access request. Include your registered phone number and the record category, while leaving out wallet passwords.

Yes, you can request a correction through account support. We compare the request with your verification details, update eligible records and explain any field that must remain for security or legal duties.

Cookies can maintain your login session and remember settings when you move from the mobile lobby to account pages. Browser controls let you remove them, but another login may then be needed.

You may ask for removal through the signed-in support path, where local law permits. We assess the request against security, dispute and legal retention needs, then explain the result for each record.

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