Reference

istana62 Legal: Clear Rules for Indonesian Accounts

istana62 Legal explains how we handle account access, personal data, cookies and payment records before you open an account.

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CONTACT ROUTES

Where to Raise a Legal Question

A clear contact path helps when you need an explanation about policy wording, account access or a data request. We keep the support route close to the account and cashier areas, so you can include the relevant account step or payment reference without repeating the entire issue.

Team online

Policy wording

Use the support contact shown inside your account when a Legal clause is unclear. Include the section name and your question so we can direct the request to the appropriate policy response.

Account access

If phone verification or a local-law access check interrupts your account, contact us from the available support route. We can explain the required step without asking you to create a second account.

Payment records

For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account query, provide the transaction reference shown in your account. This lets us match the record before discussing a correction.

DATA PRACTICES

How We Handle Data and Security

Legal protection is practical: we explain what information supports an account, how security checks work and how you can request changes.

Data handling

We use account details to provide access, complete phone verification and respond to requests.

Cookie choices

Cookies may keep a mobile-browser or desktop session connected and help detect unusual sign-in activity.

Account security

Your phone verification step helps connect account access to the details you submitted.

Record retention

We retain account, verification and payment references only for the period needed for the stated policy, transaction matching, security checks…

Who to contact

Our account support route is the starting point for Legal questions about access, cookies, personal data or payment records.

Change requests

You can ask us to correct account details or explain how a record is used through the contact path shown…

Legal Questions Indonesian Account Holders Ask

These Legal answers address the account, data and payment questions you may search before opening an account. If your situation is specific, use the contact route shown in your account and include the policy section or transaction reference involved.

It explains account access, phone verification, personal data, cookies, payment references, security checks, retention and change requests. Access or eligibility depends on local law and the policy wording shown to you.

Access is available where local law permits. We may ask you to complete the account form and phone verification before access, and the applicable Legal wording controls your account route.

We use DANA and QRIS references to match a transaction with your account and investigate a status question. The record is handled under the Legal policy for data use and retention.

OVO and GoPay payment references may be connected to an account transaction for matching and support. We do not use that reference as a replacement for your wallet credentials.

Contact us through the support route shown in your account, identify the data you want corrected and include your account reference. We may verify your identity before applying a change.

The policy covers cookies used for sign-in continuity and security checks on mobile and desktop browsers. You can change browser settings, but some account functions may then require another security check.

Retention depends on the purpose described in the Legal policy, such as transaction matching, security or applicable legal duties. Ask through the account contact route for a record-specific explanation.

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